Our client, who is a renowned "Education & Immigration Consultancy Company", is looking to hire dynamic, customer-focused individuals with excellent communication skills to join their team as "Call Center Agents" immediately!

ROLES & RESPONSIBILITIES:

• Handle a large volume of inbound and outbound calls in a timely manner.
• Calling and converting companies provided leads, as well as generating your own.
• Follow communication "scripts" when handling different topics.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Building lasting relationships with clients and other team members based on trust and reliability.
• Meet personal/team qualitative and quantitative targets.

QUALIFICATIONS & EXPERIENCES:

• Age between 20 - 25 years.
• Previous experience working in a Customer Sales or Customer Support role is preferred.
• Qualification in Sales/Marketing from a recognized institution will be a definite advantage.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Excellent command of the English language.
• Customer focus and adaptability to different personality types.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to maintain a patient, polite and professional attitude at all times.
• Ability to multitask, set priorities and manage time effectively.
• Adaptability, and accountability with strong decision-making and problem-solving skills.
• Strong negotiation and consultative sales skills.
• Track record of over-achieving quota.
• Team player with the ability to work well with a diverse group of people.

MANPOWER LANKA SOLUTIONS (PVT) LTD. For more details and other job opportunities, please visit our website at, www.manpowersrilanka.com