We are seeking a highly motivated and customer-focused Benefits Resource Center Representative to join our team. As a Benefits Resource Center Representative, you will play a crucial role in assisting clients with their benefits inquiries, offering guidance, and ensuring a positive customer experience. This position requires excellent communication skills, attention to detail, and a passion for helping others navigate their benefits-related needs. This is a seasonal work-from-home position, so applicants must have their own equipment and a suitable home office setup.

Responsibilities:

• Provide comprehensive support to client employees throughout the benefits enrollment process.
• Assess and address employee enrollment needs effectively.
• Investigate and resolve technology-related challenges related to benefit administration.
• Utilize deductive problem-solving skills to analyze and resolve a wide range of issues.
• Manage password resets efficiently.
• Conduct online enrollment sessions over the phone.
• Actively participate in team meetings and global team gatherings.
• Offer assistance in answering inquiries about fundamental employee benefits, including plan coverage details, cost calculations, dependent eligibility, and documentation requirements.
• Thoroughly document all client and employee interactions using the required systems and formats.
• Process enrollments, life status events, and EOI (Evidence of Insurability) submissions accurately.
• Meet designated key performance indicators (KPIs) effectively.
• Adhere to communication procedures, guidelines, and company policies.
• Stay up-to-date with system information, changes, and updates.
• Contribute to identifying opportunities for process improvement.
• Assist in the documentation related to clients and departmental activities.

Please note that additional tasks may be assigned as necessary.

Requirements:

• Effective Multitasking

Ability to handle multiple tasks, prioritize responsibilities, and manage time efficiently.

• Strong Communication

Exceptional grammar and communication skills, both written and verbal, with an emphasis on clarity and conciseness.

• Customer-Centric Approach

Excellent customer service skills with an aptitude for active listening and addressing inquiries effectively.

• Adaptability

Capacity to thrive in a dynamic, fast-paced environment, navigate multiple systems, and efficiently utilize resources to resolve queries.

• Technical Proficiency

Basic proficiency in mathematics and PC skills, including proficiency in Microsoft Office applications.

• Team Player

Ability to collaborate effectively in a team-oriented environment.

Experience

• Previous call center experience is mandatory for this role.
• At least one (1) year of experience in employee benefits administration technology solutions.
• Minimum of two (2) years of customer service, administrative, or call center experience is essential.

Equipment Requirements

• Digicel Connection - Minimum 50mbps download speed and 15 mbps upload speed
• Minimum i5 processor or higher
• Minimum 8GB Ram
• Wired headset
• Quiet working environment

Nice-to-Have:

• HR Technology Proficiency: Previous experience with HR Technology, preferably in benefits administration, or experience gained at a benefits brokerage firm is highly valued.
• Insurance Knowledge: General understanding of insurance terminology, including terms such as deductible, copay, coinsurance, PPO/HMO.
• Ability to type 30 WPM

Contract Details:

• Type: 3-Month Full-Time Seasonal Contract
• Start Date: July 01, 2024.
• Hourly Rate: 500JMD Hourly
• Work Hours: 9AM-6PM Jamaica Time
• Comprehensive training will be provided to ensure you have the knowledge and skills necessary to excel in this role.