One of our prestigious clients is looking for experienced "Technical Support Officers" to join their team remotely.

SALARY: EURO 200 - 350 (Avg. Rs. 65,000 - 120,000)

ROLES & RESPONSIBILITIES:

• Ensuring registration and classification of incidents and undertake immediate action to resolve and restore the failed service in a fast and effective way.
• Understand the need to escalate the issues to Senior Technical Support only as last resort.
• Processes Service Requests and update users on their status at agreed intervals.
• Ensuring constant follow up with customers, provide feedback and anticipate issues that might arise.
• Active participation in calls to on board new client.
• Run tests on new and existing applications for the purposes of fixing errors, isolating areas for improvement, and general debugging.
• Test the client's solutions and products in multiple browsers/ operating systems/ Learning Management Systems.
• Monitor, update and maintain existing applications.
• Develop, maintain and upgrade user manuals and guidelines on a regular basis.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of procedures, products and services.
• Ability to work on instructions from Team Leader and other associate colleagues.
• Perform other cognate duties as assigned by supervisor.

ESSENTIAL KNOWLEDGE and SKILLS:

• Advanced troubleshooting and multi-tasking skills.
• Good analytical/ functional skills.
• Knowledge in one or more Programming Languages: Mysql, Javascript, HTML, PHP.
• Knowledge of SCORM standards would be an advantage.
• Must be flexible, self-motivated and an excellent team-player.
• Ability to work in a tight deadline environment, possess strong organisational skills in respecting project planning and avoiding delays.
• Ability and willingness to learn new technical skills and new technologies.

EXPERIENCE & EDUCATION/ CERTIFICATIONS:

• Diploma or Degree Holder in IT related field.
• Proven working experience in Technical Support, Application Analyst, or Service Desk.
• Good skills with MS Office tools.
• English language spoken/ written is mandatory.

MANPOWER LANKA SOLUTIONS (PVT) LTD.

Astoria Tower 03, 9th Floor, #422, R.A De Mel Mawatha, Colombo 03, Sri Lanka.