Objective: -

Responsible for ensuring customer satisfaction and maintaining a high level of support service, managing customer inquiries and issues, and collaborating with other departments to address customer needs effectively.

What you'll do!

• Leading and direct front-line customer support teams.
• Managing and understand data around incoming case volume ensuring timely and accurate responses
• Prioritizing and escalating critical customer cases as necessary.
• Developing and implementing support processes and procedures to enhance efficiency and effectiveness.
• Monitoring customer satisfaction levels and implementing strategies to improve customer experience.
• Analyzing data to identify areas for improvement and implement appropriate measures.
• Managing a team of support professionals, providing guidance, support, and performance feedback.

What should you have?

• Bachelor of Computer Sciences or any relevant fields
• 10 years of experience
• Familiarity with support ticketing systems and customer relationship management (CRM) tools.
• Customer-centric approach with a focus on delivering exceptional support.
• Ability to handle escalations effectively.