A Professional Services Manager is responsible for overseeing and managing the delivery of professional services to clients within a company or organization. They play a crucial role in ensuring the successful implementation and execution of projects, while maintaining high levels of customer satisfaction.

Responsibilities:

1. Project Management: Plan, coordinate, and manage the execution of professional services projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.
2. Client Relationship Management: Build and maintain strong relationships with clients, acting as the main point of contact for project-related discussions, issue resolution, and status updates.
3. Team Leadership: Lead a team of professionals, including consultants, engineers, and other specialists, ensuring effective collaboration, resource allocation, and professional development.
4. Resource Planning: Assess project requirements, allocate resources, and manage staffing needs to ensure the right expertise is available for each project.
5. Performance Monitoring: Track and monitor project performance metrics, identify areas for improvement, and implement corrective actions to meet or exceed project goals.
6. Risk Management: Identify potential risks, develop risk mitigation strategies, and proactively address issues to minimize project disruptions and ensure successful project delivery.
7. Process Improvement: Continually evaluate and refine project management methodologies, tools, and processes to improve efficiency, productivity, and client satisfaction.
8. Sales Support: Collaborate with the sales team to identify new business opportunities, contribute to proposals, and participate in client presentations and negotiations.

Qualifications:

1. Education: A bachelor's degree in a relevant field such as business administration, project management, or a specific industry-related discipline is typically required. A master's degree may be preferred.
2. Experience: Several years of experience in project management or professional services, preferably in a leadership role. Experience in the specific industry or domain of the company is often desired.
3. Leadership Skills: Proven ability to lead and motivate teams, delegate tasks effectively, and foster a collaborative work environment.
4. Project Management Expertise: Strong knowledge of project management methodologies, tools, and best practices. Certification in project management (e.g., PMP) is often preferred.
5. Client-Focused Approach: Excellent interpersonal and communication skills with the ability to build and maintain strong client relationships. A customer-centric mindset and a dedication to ensuring client satisfaction.
6. Analytical and Problem-Solving Skills: Ability to analyze complex situations, identify potential issues or risks, and develop effective solutions. Strong critical thinking and decision-making skills.
7. Business Acumen: Understanding of business principles, financial management, and the ability to align project goals with overall company objectives.
8. Adaptability: Flexibility to work in a fast-paced and dynamic environment, managing multiple projects simultaneously and adapting to changing priorities.