Position : Customer Care / Front Office Executive

Responsibilities:

We are seeking a highly motivated and customer-centric individual to join our clients team as Customer Care/Front Office Executive.

The ideal candidate will be the first point of contact for their customers, ensuring a positive and professional experience. Responsibilities include:

• Greet and assist customers in a friendly and professional manner.
• Handle incoming calls, emails, and inquiries, providing accurate information and timely resolutions.
• Maintain a thorough understanding of our products/services to effectively address customer queries.
• Process customer orders, returns, and exchanges with attention to detail.
• Collaborate with internal teams to resolve customer issues and escalate when necessary.
• Keep accurate records of customer interactions and transactions.
• Assist in maintaining a clean and organized front office environment.

Qualifications & Requirements

• 3 - 5 years experience
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proven experience in customer service or a related field.
• Proficient in basic computer applications.
• Ability to multitask and prioritize in a fast-paced environment.