Key Responsibilities

• Set user experience objectives for new products and services in line with the business goals.

• Collaborate with internal / external teams to finalize the scope of the project to ensure alignment to the user experience objectives

• Conducting detailed competitor review to identify takeaways and avoid pitfalls in competitor designs.

• Design the information architecture and navigation in order to support the best user experience.

• Adopt UXD best in class practices in persona creation, information architecture, customer journey mapping, user flow creation and be up to date on related new methods/tools in the industry.

• Design concept creation, aligning to user flows, sketching, wire framing, and creating clickable prototypes in order to communicate the design with the stakeholder.

• Execute visual design consistent with design and brand standards, user research and analytical insight to ensure the designed products are in line with the UX standard.

• Adopt UXD best in class practices in prototyping, interaction design, visual design and be up to date on the related trends in the industry.

• Perform user experience reviews of products and services using heuristic evaluation and usability check lists in order to identify usability issues.

• Review designs of team members in a timely manner to ensure the design meets required usability and visual standards.

• Adopt UXD best in class practices in heuristic evaluation, design reviews and be up to date on new methods/tools and analysis in the industry

• Conduct usability testing of products and services with staff proxies/external users and analyze results to identify usability issues

• Adopt UXD best in class practices in usability testing and be up to date on new methods/tools and analysis in the industry

• Conduct stakeholder interviews to identify client goals, vision, mission, priorities, KPIs and brand values

• Identify key user characteristics and behaviors from user research in order to design the user journey for products and services

• Through research, identify barriers to adoption related to specific products and services in order to create a design to overcome them.

• Identify strategic projects to improve team deliverables which would relate to the improvement of user experience of the Dialog products.

• Develop a design system through creation of visual design assets for a framework-agnostic UI pattern library for both mobile and web.

Provide necessary estimation and resource allocation for projects.

• Support the internal UX Drive awareness campaign through info graphics/video and UX sessions in order to establish the UX culture within Dialog

Key Requirements

• Degree in Information Technology / Computer Science

• Should have strong understanding of UX best practices, deep knowledge of full user experience design process

• Minimum of 3 years of experience in related area