Who we are looking for :

This position is responsible for ensuring the business’ management operates smoothly, ensuring deadlines are met, collecting and visualizing company performance by department, and providing support, coordinating with external parties to drive requirements and deliveries on specific projects. Since this position would handle the technology function, it is important that the individual possess understanding into how software projects are done and how requirements are elicited, documented, and managed during the project.

Job Responsibilities :

• Becoming an expert in all functions of conveyancing business, systems, and technologies.
• Ensure meetings are productive and efficient, taking notes and follow-ups and ensuring action items are addressed systematically.
• Providing administrative support to Senior Business Analysts.
• Handling ad hoc tasks allocated by the Senior Business Analysts and COO.
• Implementing a scoreboard system across the business using dashboard technology.
• Managing the projects while liaising with vendors/suppliers to implement the projects on time, which budgets and as per the requirements.

Job Requirements :

• Minimum 02-year experience in a similar capacity.
• Excellent computer proficiency (MS Office, Data visualization tools, Teams) ability to learn new systems rapidly (Zendesk, Internal CRM, Call platforms).
• Excellent verbal and written communication skills.
• Expert in MS Excel and Power BI.
• Working knowledge on SQL and SharePoint would be an added advantage.
• Ability to write software requirements specification and visually present requirements by way of designing screen wireframes using an appropriate tool such as MS Visio or similar.
• Manage the requirements of each project from start till end and coordinate with different stakeholders to get the projects completed successfully.
• Ability to work under pressure and deliver on tight deadlines and ability to manage multiple projects parallelly.
• Attention to detail and ability to be proactive.
• Committed to delivering highest level of service and always striving for excellence.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to work to shift times, current shift: 11.00am to 7.30pm (Subject to change due to operational requirements)