Job Refernce-211211

Key Requirements-

• 4 year college education in Computer Science, Engineering or related field, or equivalent experience.
• 2 to 4 years in a Technical Customer Support related role
• Client requirement gathering, prioritization and scoping experience and understanding of support level aligning to ITIL framework.
• Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from client L1 support team.
• Strong technical writing skills
• Strong oral communication skills in English and good presentation teaching skills
• Excellent problem solving and organizational skills
• Ability to apply these skills cooperatively in a collaborative team environment

Additional Requirements

• Experience with Java, C, Python, cURL scripting for purposes of automation etc.
• Experience in Software development and Infrastructure development is and added advantage.
• Understanding of CI CD pipeline
• Experience using JIRA
• Security knowledge a plus