Technical Content Writer

Mfluence Pvt Ltd
Full-timeVadodara, Gujarat, India
• Written Communication• Ability to Explain Concepts Clearly• Knowledge of Software and Computers
  • Maintain our internal documentation, solving issues presented by customers and internal consumers.
  • Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.
  • Test both the product and its documentation for accuracy and consistency.
  • Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
  • Identify problem areas or structural deficiencies and proactively contribute to their improvement.
  • Regular communication and synchronization with the Director of Documentation and Certification.
  • Research, understand, and then create original IT business content in multiple formats.
  • The formats include webpages, blogs, whitepapers, case studies, brochures, battle cards, video scripts, infographics, campaign emails, social media, and technology news.
  • Edit and polish existing content to improve readability.
  • Progressively learn technologies, services, and products to emerge as an independent contributor and, hopefully, a thought leader in the longer run.
  • Absolute command over formal B2B English; keen interest in U.S. jargon would help.
  • Understanding of SEO best practices and web analytics will be useful.
  • Develops a thorough understanding of the audience and the documentation required by meeting with colleagues, and working with managers to discuss technical problems
  • Researches and builds knowledge about products, services, technology, or concepts to be documented
  • Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly
  • Prepares or commissions graphics and illustrations to elaborate on or complement technical writing
  • Meets with subject matter experts in order to ensure that specialised topics are appropriately addressed and discussed
  • Collaborates with translators as necessary to convert writing into a variety of languages
  • Works with sales and marketing colleagues to ensure that the finished documentation meets product requirements
  • Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary
  • Creates, adapts, and follows project schedules and deadlines
  • Specialises in technical writing for IT industry
  • Attends conferences, trade shows, and educational seminars pertinent to his or her industry

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