Leading IT organization looking for dynamic individuals to join as Senior Support Engineer

Designation: Senior Support Engineer

Location: Colombo

Requirements

• 5-9 years of prior experience on L2 / L3 Production support team
• Management and leadership skills
• Should be able to initiate an incident management call and drive the call with stakeholders from different departments etc. to the resolution
• Hands on experience and strong knowledge on Application Monitoring systems Splunk, App Dynamics is a must.
• Also being able to write queries, add checks, remove checks, configure notifications etc.
• Well versed with Jira
• Analytical skills Should be able to analyze the issue by connecting all the dots in ordering buyflow.
• Knowledge on reporting applications like Tableau, Siteimprove is an advantage
• Knowledge or experience on Telecom billing applications like ICOMS CSG, etc. is a plus
• Experience on using AEM backend development. Even if they are good with frontend development using CSS, HTML, Java Scripts etc. we can see the opportunities to train them in AEM.
• Excellent written and verbal communication
• Telecom domain knowledge is a must
• Willingness to work in 24*7 shifts and provide extended support as required or on call support.