Leading IT Organization looking for dynamic individuals to join as Application Support Specialist.

Designation: Application Support Specialist

Location: Colombo

Key Requirements

• Deliver outstanding technical support for our software to our customers and business partners over the phone and through email.
• Troubleshoot questions and engage in problem resolution for our software, build your technical knowledge, and maximize client satisfaction.
• Make Suggestions. Obtain client feedback and provide input to improve client satisfaction.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Prioritize and manage several open issues at the same time

Requirements

• Must be willing to work on alternative shifts* (2 weeks day shift and 2 weeks night shift per month)
• Minimum of 2 years of experience as a Customer Support Specialist or in a similar capacity.
• Experience using help desk software and remote support tools - Excellent written and verbal communication skills.
• Multi-tasking abilities
• Patience when handling tough cases
• Ability to provide step-by-step technical help, both written and verbal
• BSc in Information Technology or relevant diploma
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Ability to think strategically and have analytical and proactive problem solving skills