The Hiring Company

A product engineering and digital strategy startup with an enterprise mindset providing services through top IT Technologies, Methodologies and Strategies while meeting clients' budgets, timelines, and requirements with a holistic view of overall service deliveries. The company operates on two models: executing projects and providing dedicated teams for clients.

An enterprising software company, that provides leading-edge technology solutions to its clients as its portfolio grows to boast of accounts from NASDAQ, SGX and ASX listed companies. Their presence can be felt globally, as they are credited with clientele from the USA, Singapore, Australia, UK, Sweden, and Norway.

Responsibilities

• Driving the APE team’s initiatives to establish best practices, standards and processes across the different application/system teams within the company
• Build familiarity of log/monitoring tools (APM, infrastructure, synthetics, browser, mobile) within company’s technical teams
• Increasing overall monitoring and logging tools adoption and coverage
• Coaching development team members to independently perform in-depth issues analysis and root cause analysis using the monitoring tools.
• Ensure New Relic agents (APM, Infrastructure etc.) are properly instrumented for the different applications and OS environments
• Enable auto incident ticketing through the integration of New Relic platform and the enterprise incident (ITSM) ticketing platform
• Ensure all monitoring alerts are actionable, reducing/eliminating alert noise when possible
• Helping the teams on planning and rolling out complex monitoring solutions such as multiplatform deployments, advanced queries (NRQL) and customised dashboards
• Provide assistance to development teams when investigating customer impacting incidents that requires complex analysis
• Provide support to the QA Engineers during load testing by monitoring the various performance metrics/indicators and help to identify performance bottlenecks

Requirements

• Bachelors in Computer science or Information Technology
• At least 5 years of experience in application monitoring, hands on experience with NewRelic preferred
• Solid understanding of telemetry principles and software development methodologies
• Experience in monitoring tool instrumentation on different platforms (VMs, cloud native services, containers, customised cloud platforms) . Experience on AWS data analytics services is a plus.
• Experience in onboarding applications to monitoring/log consolidation (gathering requirements, gap analysis, production rollout, parsing log data, data storage management, log rotation)
• Experience in the following technologies is preferred: (New Relic, ELK Stack, Prometheus, Grafana, AWS Cloudwatch)
• Experience with application load testing and tools (e.g. Load Runner) is a plus
• Strong written and verbal communication skills

Benefits

• An attractive remuneration package is on offer.
• Exposure to working with industry-leading technology stacks.
• Fun, flexible work culture with performance-based rewards and challenging tasks.
• Annual Bonus and other allowances/incentives etc.