Key Responsibilities

• direct visitors and callers to the correct personnel
• Access and recieve external personal information physucally or virtually
• ensure all interections are professional, cordial meets the needs of the customer
• collect organize and dissemination of the recieved information to relevant person or team
• maintain organized databases of inquiries / leads
• derive informations from recieved data and formulate report presentations to share with line managers

Key Requirements

• fully or Partly completed a qualification in Marketing/Psychology
• 1-2 years of experience in providing customer services/Support

Other skills

• Proficient in Microsoft office and google suite products
• excellent public relations and customer service skills
• organized methodical and concersant and handling data
• Demonstrates a reliable, dependable, and trustworthy work ethic
• Ability to manage difficult or emotional customer situations
• Ability to work independently and contribute to a team while working with cross functional teams
• Should be fluent in speaking in Sinhala/ Tamil and English
• Pleasing personality
• Self motivated
• Work with minimum supervision
• Willingness to learn