We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations. The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.

Responsibilities

• Assist in answering phone calls and emails
• Process online payments for supplies
• Improve operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Find ways to increase quality of customer service
• Recruit, train and supervise staff
• Perform quality controls and monitor production KPIs

Requirements

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Leadership ability
• Excellent communication skills
• Outstanding organisational skills

Benefits

• Paid Time-off
• Paid Holiday

Technical Requirements

• Dedicated workstation at home
• 30 MBPS minimum Internet connection
• Backup device and Internet in times of power outages