Description Customer Service Representative • Monday - Friday o 8 AM - 5 PM with one Saturday a month (8 AM - 12 PM) • Answering incoming calls throughout the day from customers who need assistance with their account, payment, information, title request, payment options, logging into website etc. Customer Accounts Representative • Monday - Friday o 8 AM - 5 PM with two late nights a week (11 AM - 8 PM late nights are never on Friday) with every other Saturdays (8 AM - 12 PM) • This position is a light collections positions, meaning you're calling customers who have only missed one payment (between 1 and 29 days past due). This is more of a customer service role, because often times you're talking to people who need help adding a credit card, changing their expired payment method, don't have auto-pay turned on, forgot their password to log in and pay, etc. Any "heavy" collections activity goes to another department. Other Information: - 6-month contract to hire - Onsite in Irving - Looking for career minded individuals - Will be cross-trained and moved between departments every few months or so Additional Skills & Qualifications: - Problem solving skills, attention to detail - Must have excellent Communication Skills - Experience with customer service and problem resolution - Bachelor's degree highly preferred Best: Bachelor's OR Associates Avg: 1-2 years of professional work experience About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position