Call Center Agents

Manpower Sri Lanka
Full-timeRajagiriya, Sri LankaLKR 40,000 - 65,000/month

Our client, who is a renowned "Education & Immigration Consultancy Company", is looking to hire dynamic, customer-focused individuals with excellent communication skills to join their team as "Call Center Agents" immediately!

ROLES & RESPONSIBILITIES:

  • Handle a large volume of inbound and outbound calls in a timely manner.
  • Calling and converting companies provided leads, as well as generating your own.
  • Follow communication "scripts" when handling different topics.
  • Identify customer needs, research issues, resolve complaints, and provide solutions.
  • Building lasting relationships with clients and other team members based on trust and reliability.
  • Meet personal/team qualitative and quantitative targets.

QUALIFICATIONS & EXPERIENCES:

  • Age between 20 - 25 years.
  • Previous experience working in a Customer Sales or Customer Support role is preferred.
  • Qualification in Sales/Marketing from a recognized institution will be a definite advantage.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Excellent command of the English language.
  • Customer focus and adaptability to different personality types.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to maintain a patient, polite and professional attitude at all times.
  • Ability to multitask, set priorities and manage time effectively.
  • Adaptability, and accountability with strong decision-making and problem-solving skills.
  • Strong negotiation and consultative sales skills.
  • Track record of over-achieving quota.
  • Team player with the ability to work well with a diverse group of people.

MANPOWER LANKA SOLUTIONS (PVT) LTD. For more details and other job opportunities, please visit our website at, www.manpowersrilanka.com

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