About the Position

The ideal candidate for this position would be able to build positive relationships with customers by going above and beyond to deliver excellent customer service. Also have the ability to stay calm under pressure while managing complaints, questions, and other issues. Problem-solving should come naturally and they should be confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem.

Your goal will be to have a 'customer comes first' mindset and ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Reach personal/customer service team sales targets and call handling quotas
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents in the CRM
• Follow communication procedures, guidelines, and policies

Requirements for this Position:

• High school diploma • Computer • USB VoIP Headset is required • Windows 11 Supported • 1 year proven experience in supporting client success (on phones or in person) • Excellent written and verbal communication skills • A positive attitude ability to address complaints and issues with effective solutions • Passion for delighting customers with above and beyond service • Excellent time-management and prioritization skills • Great with time management