We are seeking a motivated Customer Support Engineer with 2–3 years of experience to provide technical assistance, manage client onboarding, and support CRM operations. The ideal candidate should have a strong understanding of SaaS products, excellent communication skills, and practical experience using HubSpot for customer lifecycle management.

🔧 Key Responsibilities:

• Provide technical support to customers via email, chat, and calls
• Troubleshoot product issues and ensure timely resolutions
• Manage end-to-end client onboarding, including product demos, data setup, and training
• Maintain and update customer records and workflows in HubSpot CRM
• Collaborate with Sales, Success, and Product teams to improve customer experience
• Document FAQs, guides, and onboarding resources
• Track support metrics and escalate recurring issues

✅ Requirements:

• 2–3 years of experience in customer support, technical support, or onboarding
• Strong working knowledge of HubSpot CRM
• Experience in onboarding clients, preferably for SaaS or tech products
• Excellent verbal and written communication skills
• Ability to explain technical concepts to non-technical users
• Strong organizational and multitasking skills
• Bachelor’s degree in Computer Science, IT, Business, or related field