VLBPO is seeking a detail-oriented and organized individual to join us as a Record Retrieval Specialist. In this role, you will be responsible for retrieving records from third-party facilities, ensuring accuracy, and facilitating smooth record retrieval workflows. Your primary focus will be on maintaining comprehensive and up-to-date case records and contributing to the overall efficiency of the team. This is a work-from-home position, so applicants must have their own equipment and a suitable home office setup.

Responsibilities:

• Gather, review, and organize case information by performing outbound calls, ensuring accuracy, completeness, and adherence to established protocols.
• Perform regular data audits and quality checks to ensure the integrity of case information and identify any discrepancies or errors.
• Maintain a comprehensive and organized filing system for physical and electronic case documents.
• Make a minimum of 100 Calls Daily and retrieve a minimum of 3 records daily.
• Monitor case deadlines, court appearances, and other important dates, providing timely reminders to ensure compliance with court filings and legal requirements.
• Respond to internal and external inquiries regarding case status, procedural updates, and general case-related information.
• Collaborate with team members to streamline case workflows, identify process improvements, and enhance overall efficiency.

Requirements:

• Previous call center experience in the following fields: Claims, Medical, and Legal is preferred.
• Strong background and understanding of law firm operations and/or medical records/claims management.
• Excellent communication and interpersonal skills, with a friendly and engaging phone demeanor.
• Strong research and analytical abilities.
• Proficiency in using CRM/RMS systems for records management, data tracking, and reporting.
• Strong organizational skills with the ability to manage multiple cases simultaneously.
• Excellent attention to detail and a meticulous approach to data management
• Self-motivated, proactive, and able to work independently or collaboratively within a team.
• High-speed reliable internet connection and a dedicated workspace at home.
• Ability to provide your own equipment, including a computer, headset, and any additional hardware required for the job.
• MS tools or G-Suite Proficiency is a plus
• Must be confident and assertive

Equipment Requirements

• Digicel Connection - Minimum 50mbps download speed and 15 Mbps upload speed
• Minimum i5 processor or higher
• Minimum 8GB Ram
• Wired headset
• Quiet working environment

Nice-to-Have:

• Police Report
• Ability to type 30 WPM