Responsibilities:

• Customer Project :
  • Accompany account / inside sales after the "connected lead" stage
  • Assess and confirm the customer needs, requirements and KPIs.
  • Consider the best use case solution for the project with DSO division and Delivery Ops division
  • Develop technical demonstration and proposal with PCS with DSO division and DeliveryOps division
  • Execute POC if requested from the customer
  • Handling technical questions or objections from the customer
• Solution Development :
  • Research the target industry needs (or hassles) ,competitor solutions and market CX solution trends with marketing team
  • Design and develop new use case solutions that has enough value and competitive advantage
  • Look for the best technical partnership to maximize our solution value in CX
  • Standardize the video demonstration to be ready to re-use anytime with marketing team
• Knowledge Acquisition & Transfer :
  • Acquire the product knowledge and existing project performance from DSO and Delivery Ops division
  • Share the market solution trends to the account / inside sales

Qualifications:

• Bachelor’s degree in a relevant field
• Experience working in a pre-sales or technical consulting role and experienced in Managerial level at least 3 years
• Strong communication and presentation skills
• Ability to understand and translate complex technical concepts to non-technical stakeholders
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Flexibility and adaptability in a fast-paced environment