About Hype Insight

We are a digital marketing agency currently based in the UK, Australia, Malaysia and Sri Lanka.

Come build the future of marketing with us! Work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office. We look forward to hearing from you!

What You'll Do

• Be the first point of contact for our valued customers, providing exceptional support via email and chat.
• Actively listen to customer concerns, investigate issues, and deliver prompt and accurate solutions.
• Work collaboratively with other departments to ensure seamless resolutions for all customer inquiries.
• Proactively identify opportunities to enhance the customer experience and suggest improvements to customer service processes.
• Maintain a positive and professional demeanor, fostering trust and building strong customer relationships.
• Able to work from Monday to Friday, 7.30 am to 4.30 pm.

Bonus Points

• Experience in a customer service role is a plus, but a strong willingness to learn and a passion for exceeding expectations are key.
• Proficiency in technology and willing to pick up new technologies if required.
• A knack for de-escalating situations and resolving conflicts calmly and professionally.
• The ability to work independently while also thriving in a collaborative team environment.
• Fluency in English is a must.

What We Offer

• Be part of a supportive and rewarding work environment where your contributions are valued.
• The opportunity to make a real impact on customer satisfaction and brand reputation.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• The chance to leverage your experience handling Australian clients (if applicable) and contribute to building strong relationships with this key market.

Ready to Champion Customer Success?

If you're a customer service enthusiast with a passion for building positive relationships, we want to hear from you! Apply now and take your career to the next level.

For more information about us, head towards our website: https://hypeinsight.com/malaysia