Key Responsibilities and Duties (Activities / Tasks)

• Perform work as outlined on repair orders with efficiency and accuracy, adhering to standards.
• Communicate with the parts department to obtain necessary parts, inform the team leader if the vehicle is awaiting parts, and pursue special orders if necessary.
• Diagnose the cause of any malfunction and perform repairs, if authorized by the customer.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Notify service consultants immediately if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time.
• Document work performed on each vehicle on the repair order using the concern, cause, and correction format.
• Road test vehicles to check the work performed.
• Ensure that customer vehicles are returned to them as clean as they were prior to being serviced.
• Stay updated on factory technical bulletins.
• Attend factory-sponsored training classes.
• Keep the shop area neat and clean, and account for all tools at all times.
• Understand and follow regulations, such as those governing the disposal of hazardous waste.
• Demonstrate behaviors consistent with the organization’s vision, mission, and values in all interactions with customers, co-workers, and suppliers.
• Adhere to company policies, procedures, and safety standards.
• Follow safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

Key Performance Indicators (Results / Outcomes)

• Complete jobs within the designated time frames set by management.
• Meet and adhere to the company attendance policy and procedures.
• Follow management directions at all times.
• Achieve a minimum productivity of 95%.
• Achieve a minimum efficiency of 120%.
• Ensure no "rework" repairs due to below-standard work.
• Report any breaches and concerns to the Service Manager first for action.

General Responsibilities

1. This job description is subject to variation by management to reflect or anticipate changes in or to the job, in consultation with the employee. It is set for automatic review every 12 months.
2. Personal conduct and presentation at this level are highly important. This senior role requires dealing with high levels of management.
3. All staff are expected to meet and where possible exceed customer expectations of service.
4. Ethical decisions should be made based on company policies and values, not just personal views.
5. Confidentiality must be maintained at all times, adhering to company policies. Refer any unclear matters to your manager.
6. The health, safety, and welfare of employees and stakeholders are of utmost importance. Adhere to OHS policies and highlight any required improvements to the respective personnel.

Minimum Requirements

Minimum Qualifications

• Form 6 pass or Trade Certificate in Automotive Mechanical

Minimum Experience

• Minimum of 3 years of experience in an auto-mechanical role

Specific Skills

• Ability to read and comprehend written instructions and information.
• Presentable appearance with good customer service skills and knowledge.
• Manual dexterity, good judgment, and the ability to operate power and hand tools and other types of machinery safely.
• Must have a driving license with the ability to drive both automatic and manual transmission vehicles.