Kingsman Studio represents the essence of the sartorial British revolution, offering suits that evoke nostalgia for the modern gentleman or lady. We work on an appointment-only basis, offering our clients a curated exclusive suiting experience that precisely aligns with their suiting needs.

We are seeking an enthusiastic Front Desk & Client Experience Associate to join our team on a full time basis.

Key Responsibilities:

• Greet and assist clients and guests with a friendly and professional demeanor.
• Appointments Management.
• Handle phone calls, emails, and inquiries on website and social media promptly and accurately.
• Maintain the reception area and common spaces, ensuring they are tidy and welcoming.
• Handle financial transactions and daily operations.
• Provide administrative support to the operations team.
• Coordinate with the relevant team to address any maintenance or operational issues.
• Provide exceptional customer service experience at all times.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Advise clients on styles & outfits.
• Any other ad-hoc tasks/duties that may be assigned by the management from time to time.

What we are looking for:

• A professional aged between 20-35
• Proficient in English (verbal & written)
• 2-3 years experience in a similar capacity.
• Proven experience in customer service, hospitality, or facility management.
• Outstanding communication & interpersonal skills.
• Outgoing, positive & confident.
• Exceptional multi tasker & problem solver.
• Keen to pursue a career in a fast-paced environment.
• Possess a good sense of customer service, responsibility and integrity.
• Good computer literacy/knowledge in Microsoft Office.
• Previous experience in a retail fashion boutique is a plus
• A deep love for fashion & styling.