Responsibilities: Understanding Customer Needs:

• Conducting market research to understand the target audience's needs, pain points, and preferences.

• Gathering and analyzing customer data to tailor solutions to specific requirements.

Providing Information and Education:

• Creating and sharing informative content such as brochures, whitepapers, case studies, and product demos.

Product Demonstrations:

• Conducting live or virtual demos to showcase the product’s features, benefits, and capabilities.

Building Relationships:

• Engaging with potential customers through various channels (email, social media, events) to build trust and rapport.

• Providing personalized recommendations and solutions based on the customer’s specific needs.

Addressing Concerns and Objections:

• Proactively addressing any questions, concerns, or objections that potential customers might have.

• Providing detailed explanations, case studies, and testimonials to alleviate doubts.

Collaborating with Sales Teams:

• Working closely with sales teams to align strategies and ensure a seamless transition from presales to sales.

Qualifications

• Bachelor's degree in any relevant field.

• Experience min. 3 years in Presales or Product Consultant

• Having skills in presentation, sales, negotiation, and problem-solving.

• Familiarity with the industry trends and customer pain points in Customer Experience products.

• Having good relations with vendors/third parties in Customer Experience products.