The Hiring Company

An Australian owned award-winning Managed Service Provider renowned for helping organisations grow by removing the IT capital investment required to fund expansion. By delivering IT as a Service, we have revolutionised the way organisations access technology and communications with affordable solutions that provide true scalability, elasticity and agility.

We achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America. Our proprietory technology and platforms empower clients to innovate, explore and grow their businesses globally through secure and efficient access to their applications and systems, anywhere, anytime. When joining us, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Requirements

• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
• At least 5+ years in an infrastructure support role specialising in network support
• Must have current CCNP (or equivalent) certification.
• At least 2 other network vendor related industry certifications is highly desirable
• Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
• Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE)
• Industry experience working within the ITIL framework (ITIL certifications highly regarded)
• Linux/Unix Experience is desirable

Responsibilities

• Provide 3rd level technical network infrastructure support escalated from the service desk, network technicians or direct from the customer.
• Resolve incidents and service requests for network related tickets.
• Be available to take phone calls for escalated enquiries or tickets.
• Adhere to Incident, Problem and Change Management processes as per customer standards (ITIL Framework).
• Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues.
• Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base.
• Create and maintain technical documentation and knowledgebase (KB) articles.
• Perform onsite maintenance and troubleshooting when required.
• Provide recommendations to customers and sales staff for improvements in network infrastructure configuration and deliverables.
• Attend customer meetings when required.
• Contribute to monthly reports and PIRs to customers where required.
• Provide after hours on-call assistance and/or escalation on a rotating basis.
• Install and configure network technologies and complete minor projects as required.

Benefits

• An attactive remuneration package is on offer
• We offer an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• A generous bonus package and other performance based incentives