We are looking for a dynamic and customer-focused Customer Support Candidate to join our Support team. The ideal candidate will have prior experience working with a US client base, providing the first line of support to end-customers for both non-technical and technical issues.

About Us:

Save Energy Systems is a US-based technology company providing affordable and scalable Energy Management Systems.

Position Overview:

This role requires excellent communication skills, a commitment to delivering high-quality customer service, and the ability to troubleshoot effectively in high-pressure environments. The ideal candidate will have at least 3-4 years of professional experience in the field.

Job role:

• Manage inbound and outbound calls with customers.
• Respond to questions and concerns about our products and services.
• Resolve customer complaints in a professional and efficient manner.
• Manage and execute reporting back to the business.
• Assist in onboarding new customers.
• Perform clerical and administrative duties such as filing, organizing documents, and updating spreadsheets.
• Prepare reports and maintain internal databases.
• Process requests and ensure timely completion.
• Assist management in various tasks to ensure smooth business operations.

Requirements:

• Previous experience in a call center or tech support role.
• Previous experience in a customer-facing role, with experience working with a US client base being advantageous.
• Excellent communication skills in English (both verbal and written).
• Intermediate to advanced skills in Excel, Word, and PowerPoint.
• High level of attention to detail.
• Commitment to providing high-quality customer service.
• Excellent time management and organizational skills.
• Ability to make informed decisions and troubleshoot effectively, especially in high-pressure environments.
• Proven record of providing exemplary customer service and ensuring customer satisfaction.
• Familiarity with customer relationship management (CRM) systems

🕐 Working Hours:

🔸 Must be available to work six days a week

🔸 Must be willing to work in U.S. time zone hours (night shift in Sri Lanka)

Employment Type: Full-time

💰 Salary: Negotiable

🚗Transport will be provided for employees working the night shift. (After 6 pm)

📍 Location: Colombo 04, Sri Lanka