Reports To: Call Center Director / Owner & to HR

Job Summary: We are seeking a motivated and experienced Solar Call Center Supervisor to lead our call center team. The ideal candidate will have a strong background in Solar Call Center Operations, exceptional leadership skills, and a passion for renewable energy. This role involves overseeing daily operations, ensuring high levels of productivity and customer satisfaction, and providing training and support to call center representatives.

Key Responsibilities:

• Team Leadership: Supervise and lead a team of call center agents, ensuring they meet performance and quality standards.
• Training and Development: Provide ongoing training, coaching, and feedback to call center staff to enhance their skills and performance.
• Performance Monitoring: Monitor and assess the performance of call center agents, providing regular feedback and conducting performance reviews.
• Customer Service: Handle escalated customer issues and complaints, ensuring prompt and effective resolution.
• Scheduling: Manage staff schedules to ensure adequate coverage during operating hours.
• Reporting: Prepare and present regular reports on call center performance, including key metrics such as call volume, response times, appointments set and KPI’s overall.
• Policy Implementation: Assist in the development and implementation of call center policies and procedures.
• Collaboration: Work closely with other departments to ensure seamless operations and customer service.

Qualifications:

• Experience: Minimum of 5 years of experience in a call center environment, with at least 2 years in a supervisory role within the solar industry.
• Education: Bachelor’s degree in Business Administration, Management, or a related field preferred but not necessary.
• Skills:
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in call center software and CRM systems.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of solar energy products and services.

Benefits:

• Competitive salary: $8 to $10 per hour.
• Performance-based bonuses: $10 per demo set by any agent under your wing.
• Paid lunch time and breaks.
• Opportunities for professional development and career advancement.

How to Apply: Interested candidates should send their resume, and a loom video recording link or vocaroo audio recording link detailing their relevant experience and why they are a good fit for this role.