WHO WE ARE

PromoLanka Marketing is seeking a highly motivated and detail-oriented Customer Service Executive to join our Culinary Lab team. This is an exciting opportunity to work in a state of the art facility designed to provide a hands-on experience with OS&E products and kitchen equipment for HORECA stakeholders.

Customer Service Executive

Key Responsibilities

• Greet and welcome customers, ensuring a seamless experience from arrival to departure.
• Manage and guide customer visits through the Culinary Lab, highlighting OS&E products and kitchen equipment.
• Coordinate with the Key Account Managers to ensure smooth transitions for existing customers.
• Address inquiries, provide product information, and offer guidance on the usage and benefits of the equipment.
• Maintain a clean and organized showroom, ensuring all products are properly displayed and operational.
• Gather customer feedback and contribute to improving the overall experience.
• Handle any administrative duties related to customer interactions and scheduling.

Qualifications

• Minimum 2 years of experience in customer service, preferably in retail, hospitality, or a related field.
• Strong interpersonal and communication skills, with the ability to engage with various types of clients.
• Organized, with a keen attention to detail and the ability to multitask.
• Proficient in MS Office and familiar with CRM systems.
• Fluency in English and Sinhala; knowledge of Tamil will be an advantage.

2. Receptionist

Key Responsibilities

• Welcome visitors to the Culinary Lab and direct them to the appropriate personnel or section.
• Answer incoming calls and respond to email inquiries professionally and promptly.
• Schedule appointments and manage bookings for customer visits to the Culinary Lab.
• Maintain the front desk and common areas, keeping them clean, tidy, and well-organized.
• Assist in administrative tasks such as filing, record-keeping, and coordinating with the Customer Service Executive to ensure smooth operations.
• Manage any incoming and outgoing mail or packages.

Qualifications

• Minimum 1-2 years of experience in a receptionist or administrative role.
• Excellent communication skills with a customer-oriented attitude.
• Strong organizational abilities and attention to detail.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• Fluency in English and Sinhala is required; knowledge of Tamil is a plus.

What We Offer

• A dynamic working environment in a growing company.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.