About

KAST (kast.finance) is redefining stablecoin banking - think Revolut, but on Web3. Backed by VCs and significant funding, we’re one of the fastest-growing startups in the space. Our mobile app is bringing stablecoin banking into everyday life.

The Role

As Platform & Security Support Analyst, you will be the first line of response for platform and security requests across the business. This Level 1 operational role is designed to provide essential support, handle routine tasks, and document resources to improve self-service. You’ll have opportunities to grow your skillset and the autonomy to implement efficient engagement processes, helping ensure smooth platform operations and enabling other teams to work securely and efficiently.

What You’ll Do

● Act as the primary contact for Level 1 platform and security inquiries, offering initial troubleshooting and guidance for standard requests and escalation to senior team members where necessary.

● Manage routine operational tasks, including monitoring platform alerts, performing system health checks, and executing maintenance activities.

● Take ownership of the ITSM backlog, triaging and prioritizing requests to create clear pathways for timely resolution, maximizing value across the business.

● Create and maintain comprehensive self-service documentation, guides, and FAQs to support internal users and empower teams to solve common issues independently.

● Triage and escalate complex or high-priority issues to Platform & Security Engineers or the Director, ensuring efficient handoffs.

● Collect feedback from internal users to highlight recurring issues and support ongoing improvements in platform usability and operational efficiency.

What You Bring

● Strong attention to detail and an organized approach to handling repetitive tasks and managing support requests.

● Excellent communication skills, especially in writing clear, accessible documentation for user-facing guides.

● A customer-focused approach with a proactive attitude toward assisting internal users and improving the user experience.

● Basic familiarity with corporate platforms (eg. email administration, device management, collaboration tools), and operational best practices.

● An eagerness to learn and grow in platform and security support, with the ability to take on new challenges within a fast-paced environment.

Who You’ll Work With

You’ll work directly with Platform & Security Engineers and report to the Director of Platforms & Security. Additionally, you will collaborate closely with internal users across various teams, ensuring efficient first-level support while contributing to the Platform & Security team’s self-service goals.