Responsibilites;

· Correspond to inbound calls and manage customer inquiries

· Provide prompt and helpful assistance to address customer concerns and resolve issues effectively

· Coordinate with other team members to arrange for timely delivery and resolve any delivery issues

· Prepare vouchers/ packages for delivery with proper packaging and labelling

· Ensure zero customer complaints

· Deliver exceptional service to customers whilst driving sales growth

· Assist in ad hoc projects and overall back-office operation

· Communicate with customers in a timely, attentive and responsible manner

· Maintain accurate records and provide timely reports to the management as and when required

Requirements;

• Strong team player with a positive attitude
• Possess a confident and articulate telephone manner
• Excellent communication skills (Bi/ Tri Lingual) & Interpersonal skills
• Prior Customer Care experience will be an added advantage
• School leavers are also encouraged to apply
• Below 35 years of age