About Second Estate: Second Estate is a co-ownership platform redefining luxury hospitality in Sri Lanka. By combining property ownership with world-class hospitality services, we create unforgettable experiences for our co-owners and guests. We are now looking for a hands-on General Manager with hospitality management expertise to lead day-to-day operations and elevate our service standards.

Role Overview: As General Manager, you will oversee the operational, guest experience, and property management aspects of Second Estate. This role is perfect for a professional with deep hospitality management experience, excellent operational skills, and a passion for delivering outstanding guest experiences.

Key Responsibilities:

• Daily Operations: Manage all aspects of property operations, including housekeeping, maintenance, and guest services, ensuring smooth and efficient processes.
• Guest Experience: Lead initiatives to deliver exceptional, personalized guest experiences from arrival to departure.
• Staff Management: Recruit, train, and supervise property and hospitality staff, fostering a culture of excellence and teamwork.
• Property Maintenance: Ensure all properties are impeccably maintained, meeting and exceeding luxury standards.
• Vendor Coordination: Liaise with service providers, contractors, and suppliers to maintain quality and efficiency.
• Budget Management: Monitor operational budgets, control costs, and ensure financial efficiency without compromising quality.
• Quality Assurance: Implement and maintain high service standards to ensure consistent guest satisfaction.
• Reporting & Feedback: Monitor performance metrics, address guest feedback, and report operational insights to the leadership team.

What We’re Looking For:

• Hospitality Expertise: 5+ years of experience in hospitality management, ideally in luxury hotels, resorts, or serviced properties.
• Operational Skills: Strong background in managing day-to-day hospitality operations with attention to detail.
• Guest-Centric: A passion for creating memorable guest experiences and addressing guest needs with professionalism.
• Leadership Skills: Experience in managing and motivating diverse teams to deliver exceptional service.
• Problem Solver: A proactive mindset with the ability to resolve operational challenges effectively.
• Budget Management: Experience managing budgets and optimizing resources while maintaining high standards.
• Communication: Excellent interpersonal and communication skills to engage with guests, staff, and stakeholders.

Why Join Us?

• Be part of a pioneering brand redefining luxury hospitality in Sri Lanka.
• Work in a dynamic and innovative environment where your contributions make a tangible impact.
• Competitive salary with performance-based incentives.
• Opportunity to grow and lead within a unique hospitality model.