Merchant Relationship Specialist | Feelo

Are you skilled at building strong relationships and managing accounts? 🌟 Join Feelo, where we’re enabling merchants to connect with thousands of Sri Lankans looking for food, wellness, and travel experiences. We’re hiring a Merchant Relationship Specialist to manage merchant relationships, ensure satisfaction, and drive mutual success!

Position Details:

• Position: Merchant Relationship Specialist
• Company: Feelo
• Employment Type: Full-Time
• Base Salary: LKR 35,000 - 70,000 (💰 with performance-based bonuses, depending on experience and skills)

Your Mission (Should You Choose to Accept It): 📚 Educate and Onboard

• Guide merchants through onboarding and educate them about Feelo’s platform and benefits.

📊 Analyze Performance

• Use data to monitor merchant performance and recommend strategies for improvement.

🤝 Account Management

• Act as the primary point of contact for merchants, fostering strong and long-lasting relationships.

📈 Ensure Merchant Satisfaction

• Maintain a CSAT score of 95%+ by addressing concerns and enhancing the partnership experience.

🔄 Communicate Feedback

• Relay customer and merchant feedback to internal teams, ensuring effective resolution of concerns.

What Makes You Our Ideal Candidate? 🌟 Relationship-Building Skills: You create trust and rapport effortlessly. 📊 Analytical Mindset: You make decisions based on data and insights. 🗂 Organizational Skills: You manage multiple accounts efficiently. ✉️ Clear Communication: You’re articulate and persuasive in your interactions. ⚡ Proactive Problem Solver: You anticipate issues and address them effectively.

What We’re Offering: ✨ Performance Bonuses: Rewards for achieving key retention and satisfaction goals. 📈 Career Growth: Opportunities to take on greater responsibilities in a fast-paced startup. 🏆 Merchant Impact: Play a crucial role in empowering Feelo’s merchant network. 🎉 Dynamic Team: Collaborate with passionate and innovative professionals. 🎁 Exclusive Perks: Access to Feelo’s deals and experiences.

💡 Ready to make an impact? Join Feelo today! 🚀