Customer Success Specialist | Feelo

Do you have a passion for creating exceptional customer experiences and ensuring customer happiness? 🌟 Join Feelo, where we’re reshaping how Sri Lankans discover food, wellness, and travel experiences! We’re looking for a Customer Success Specialist who is driven to make customers smile by providing excellent support, resolving concerns, and exceeding expectations.

Position Details:

• Position: Customer Success Specialist
• Company: Feelo
• Employment Type: Full-Time
• Base Salary: LKR 35,000 - 70,000 (💰 with performance-based bonuses, depending on experience and skills)

Your Mission (Should You Choose to Accept It): 📞 Customer Happiness First

• Call customers after voucher redemption to ensure a seamless and delightful experience.

🔍 Resolve Inquiries Promptly

• Handle and resolve all customer inquiries and complaints with care and efficiency.

📩 Timely Communication

• Respond to customer messages across platforms, maintaining professionalism and timeliness.

📈 Maintain Stellar CSAT Scores

• Work to keep customer satisfaction (CSAT) above 95%, ensuring customers leave with a smile.

🗂 Feedback and Escalations

• Document customer feedback and escalate complex issues for effective resolution.

What Makes You Our Ideal Candidate? 🌟 Empathy: You genuinely care about customers and their experiences. 🔍 Problem-Solving Skills: You think on your feet and provide effective solutions. ✉️ Clear Communication: You excel in verbal and written communication. ⏱ Time Management: You thrive in fast-paced environments and prioritize effectively. 🤝 Customer-Centric Mindset: You’re dedicated to ensuring customer satisfaction.

What We’re Offering: ✨ Performance Bonuses: Rewards for meeting and exceeding key satisfaction metrics. 📈 Career Growth: Opportunities to develop your skills in a dynamic startup. 🏆 Meaningful Impact: Be the face of Feelo’s customer success journey. 🎉 Supportive Team: Work with a motivated, innovative, and fun team. 🎁 Exclusive Perks: Access to Feelo’s deals and experiences.