Job Requrements;

• Plan, coordinate, and manage resources, including workforce, to achieve functional objectives that positively impact cost reduction and quality service.
• Coordinate with the back office on received customer inquiries, both operational and non-operational functions, and ensure they are logged into the system.
• Maintain a complaint log and ensure maintenance and repair work is completed accurately and timely.
• Evaluate and prioritize all jobs, manage the team, and efficiently allocate tasks daily.
• Monitor reports, forms, logs, and records prepared by the technical team, ensuring they are well-maintained for filing.
• Manage and serve customers effectively during the service/repair time and post-service, utilizing good job output and better communication methods.
• Maintain proper spare part stock for repair work by coordinating with the team and storekeeper to ensure smooth operation within the department.

Qulifications:

• Diploma-level qualification.
• More than 5-7 years experience in technical field.
• Sound knowledge of all hot range equipment, cold range equipment, and laundry items.
• Capability of reading manuals and identifying spare parts.
• Adherence to service processes.
• Fault diagnosing.
• Capability of performing breakdown repairs independently.