Job Role

· Efficiently address and resolve support requests, coordinating with vendors when necessary to ensure timely resolution.

· Provide day-to-day IT support to stakeholders, including remote and phone assistance for technical inquiries.

· Offer technical support for both software and hardware systems, including banking-specific applications.

· Assist in setting up, configuring, and maintaining computer systems and networks to ensure optimal functionality.

· Collaborate with cross-functional teams to identify and resolve operational challenges, contributing to seamless IT service delivery.

· Diagnose and resolve hardware and software issues for various devices, including laptops, desktops, and mobile devices.

· Support end-users by troubleshooting technical issues and providing guidance on IT processes and systems.

Job Specifications

· Diploma or Higher Diploma in Computer Science, IT, or a related field, NVQ Level 4 or above from a reputable institute or university.

· Foundational knowledge of IT systems, including hardware, software, and networking. Basic troubleshooting skills for laptops, desktops, and mobile devices.

· Demonstrated ability to learn and adapt quickly to new technologies and processes with a passion for continuous learning and improvement in IT skills.

· Excellent problem-solving skills to identify and address technical challenges effectively.

· Strong communication and interpersonal skills to interact with stakeholders and team members.

· Ability to work with diverse teams with the ability to collaborate across departments.

· Focused mindset with the ability to deliver support in a professional and courteous manner.

· Basic understanding of IT support processes in the Banking and Finance sector is an added advantage.