Job Role

· Provide first-level technical support to end-users via phone.

· Perform advanced troubleshooting on the Core Banking System and other front-end systems associated with end-user computing.

· Follow up with customers to ensure full resolution of issues.

· Handle vendor-related issues as reported.

· Escalate complex problems to senior IT staff when necessary.

· Perform software installation, updates, and configuration.

· Update and patch operating systems and software applications.

· Troubleshoot network connectivity issues.

· Diagnose and resolve issues with Windows 10 and Windows 11 operating systems.

· Adhere to and enforce IT security policies and procedures.

· Implement security measures to protect data and systems.

Job Specifications

· Higher Diploma in Computer Science, IT, or a related field (NVQ Level 5 or above) from a reputable institute or university.

· 1–2 years’ experience in IT support processes, preferably in the Banking and Finance sector or a related field.

· Foundational knowledge of IT systems, including hardware, software, and networking with basic troubleshooting skills for laptops, desktops, and mobile devices.

· Demonstrated ability to learn and adapt quickly to new technologies and processes with a passion for continuous learning and improvement in IT skills.

· Excellent problem-solving skills to effectively address technical challenges.

· Strong communication and interpersonal skills for effective interaction with stakeholders and team members.

· Ability to collaborate across departments and work with diverse teams.

· Professional and focused mindset to deliver courteous and efficient support.