Job Role:

· Ensure IT operations and processes within the support center comply with regulatory and industry standards, including PCI-DSS, ISO 27001, and ISO 20000. Manage the preparation for IT audits, address audit findings promptly, and implement necessary changes to maintain compliance.

· Oversee endpoint security across bank IT assets (desktops, laptops, touchpoints) using tools like Endpoint Detection and Response (EDR).

· Maintain antivirus and other endpoint security measures to ensure a compliance rate of 99% across all systems.

· Manage and maintain the bank's ATM and CRM networks to ensure 99% uptime across all locations.

· Lead and oversee the IT support services team to ensure efficient IT support operations and prompt issue resolution. Continuously optimize IT processes to enhance service delivery and operational efficiency.

· Lead IT-related projects, ensuring timely completion within the allocated budget.

· Collaborate with cross-functional teams to achieve project goals.

· Identify areas for improvement in IT operations and implement changes to enhance efficiency and performance.

Job Specifications

· Bachelor’s degree in information technology, Computer Science, or a related field from a reputed university.

· 3-5 years of hands-on experience in IT compliance, endpoint security management, and ATM/CRM network management.

· Comprehensive knowledge of regulatory standards, including PCI-DSS, ISO 27001, and ISO 20000.

· Proficiency in endpoint protection tools, EDR systems, and patch management technologies.

· Strong leadership skills to manage IT support teams and foster collaboration.

· Excellent communication and coordination skills to interact effectively with internal and external stakeholders.

· Proven ability to manage IT projects from initiation to completion, ensuring adherence to deadlines and budgets.

· Strategic Thinking, Analytical and Problem-Solving Skills

· Attention to Detail, Ability to Work Under Pressure

· Team Leadership and Customer Focus