Description

V-Ignite is hiring a Customer Support Agent to handle inquiries, resolve issues, and ensure customer satisfaction with fluent Sinhala and English communication. As a leader in management accounting, payroll, recruitment, and tax services, we help small enterprises enhance efficiency at half the cost of a full-time team. Join us and be part of a team that drives business success!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information about products and services.
• Handle customer complaints, troubleshoot issues, and provide timely resolutions.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keep records of customer interactions and feedback to improve service.
• Work closely with internal teams to resolve complex customer issues.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Adhere to company policies and procedures while handling customer interactions.

Educational Requirements:

• Currently pursuing or recently completed a Bachelor’s degree in Business, Communication, Marketing, IT, or a related field.

Skills & Competencies:

• Strong communication skills in both Sinhala and English (written & spoken).
• Excellent problem-solving skills and ability to handle customer complaints.
• Good listening skills to understand customer needs and provide appropriate solutions.
• Basic computer literacy (MS Office, email handling, customer support software).
• Prior experience in customer service, call centers, or a related field is an added advantage
• Experience using CRM software or ticketing systems is a plus.

Engagement

• Full -time