We are looking for a highly motivated and customer-oriented Reservation Agent to join our team. If you have excellent communication skills and a passion for delivering exceptional service, we encourage you to apply!

Key Responsibilities:

• Handle customer inquiries and reservations via phone, email, and online platforms.

• Provide accurate information about availability, pricing, and services.

• Process bookings, cancellations, and modifications efficiently.

• Maintain records of reservations and ensure all details are updated in the system.

• Assist customers with special requests and provide personalized service.

• Collaborate with other departments to ensure a seamless guest experience.

Requirements:

• Previous experience in reservations, customer service, or a related field is an advantage.

• Strong communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Proficiency in reservation software and basic computer skills.

• Fluency in English & Sinhala.

• A positive attitude and problem-solving mindset.