The Company

We are a global leader in intelligent enterprise process orchestration & automation. By leveraging the power of AI enabled process and low-code automation technologies, we are uniquely positioned to help enterprises revolutionize their business operations. We enable enterprises to accelerate transformation and realize measurable ROI at every stage of their transformation journey starting from Strategy, Design, Development and Support to establishment of in-house Technology Center of Excellences. We help deliver custom solutions at affordable rates that are up to 20x faster than traditional programming, while solving complex business logic, workflows and human interaction.

Offering more than 15 plug-and-play solutions across the BFSI, Legal, and Telecom sectors, the company is making strategic investments to address industry-specific challenges. Its intelligent, intuitive, and scalable solutions can be deployed in just weeks, enabling rapid transformation. Driven by its #PeopleFirst philosophy, we focus on happiness and wholistic well-being of our people as the true measure of our growth. We operate across six countries in four continents empowering clients across the globe.

The Role

This is full-time and hybrid role based in Colombo, Sri Lanka.

Responsibilities

• Maintain and update merchant/partner technical solution articles and guides.
• Report, track and escalate recurring technical issues.
• Collaborate with merchants to provide clear and appropriate feedback on issues.
• Conduct tests on merchant websites and plugins to ensure proper functioning.
• Coordinate and assist integration support engineers across multiple locations and shifts
• Contribute to the product awareness journey and identify areas for improvement
• Manage assigned internal roles for the team as directed by the line manager
• Work on projects related to enhancing the integration experience, product awareness or merchant onboarding journey
• Engage in activities/processes initiated by the line manager to enhance the work environment for other teams
• Adhere to team values/routines and perform any tasks or duties assigned by the line manager.

Competencies

• Software Development experience preferably in PHP and Java
• Strong understanding of web-based applications and technologies
• Good knowledge of e-commerce platforms – Magento, Open Cart, WooCommerce etc
• Proficient in using issue tracking tools like FreshDesk, Redmine, etc
• Proficient in using version control systems like Git, SVN etc
• Excellent oral and written communication skills in English & Arabic
• Prior experience working in distributed teams, that operate 24 x 7 x 365
• Passion to deal with customers
• Comfortable working remotely with minimal supervision
• Objective driven with strong work values to finish the daily work assigned

Education & Experience

• A Bachelors degree in Computer Science or related discipline
• 4-6 years of technical support experience preferably in a similar domain

Benefits

• 🏠 Hybrid Work Arrangement
• 🏦 Performance Bonus
• 📚 Accelerated Career Growth
• 💻 Latest Tech Equipment
• 🚀 International Exposure
• 🎳 Team Engagement Allowances
• 🥳 Exciting Company Events