Position: ServiceNow Architect - Order Management & Enterprise Product Catalogue, Remote

Department: Information Technology | Role: Full-time | Experience: 12 to 15 Years | Number of Positions: 1 | Location: Remote

Skills:

IAM protocols and standards (e.g.SAML, 0Auth, OpenID Coect), EPC, Product hierarchy, Bundling, and Lifecycle management, OM, ServiceNow scripting (JavaScript) and Integration development (REST / SOAP APIs), ServiceNow Data Structures, Table relationships, System design principles, Excellent English communication skills

Job Description:

Responsibilities:

• Lead the architectural design of ServiceNow Order Management (OM) and Enterprise Product Catalogue (EPC) modules.

• Develop scalable and efficient solutions for order lifecycle management, service orchestration, and product catalogue design.

• Collaborate with stakeholders to define and document requirements, ensuring alignment with business objectives and industry best practices

• Integrate OM and EPC with other ServiceNow modules such as CSM, ITSM, and external platforms like CRM, ERP and OSS / BSS systems

• Design and manage the Enterprise Product Cataloguc including product structures, bundling, versioning, and lifecycle management

• Define relationships between products, services, and resources to streamline product-to-service delivery.

• Ensure cffcctive catalogue governance, maintaining data integrity and consistency across systems

• Architect end-to-end order management workflows, covering order capiurc, decomposition, orchestration, and fulfilment

• Implement automation for service provisioning, order tracking, and exception handling

• Map customer-facing products to back-end technical services and resources

• Provide technical guidance to development teams, ensuring adherence to 'best practices and architectural standards

• Collaborate with process owners., business analysts, and IT teams to deliver high-quality solutions on time and within scope.

• Act as the technical SME for Servicenow 0M and EPC, supporting pre-sales activitics and solution demonstrations if required.

• Develop integrations with external systems using REST / SOAP APIs, middleware, and other tools

• Document architectural decisions, integration patterns, and echnical configurations for knowledge sharing and future reference.

• Ensure compliance with Organizational standards, regulatory guidelines and data security policies

• Identify opportunitics for process optimization and automation in order management and product catalogue workflows

Qualification and Experience:

• Bachelor's or master's degree in computer science, Information Systems

• 5+ years of experience in ServiceNow architecturc and development, with a focus on OM and EPC modules.

• Overall IT development experience of 12+ years

• Strong knowledge of ServiceNow platform capabilities, including Service Catalogue, CMDB, and Flow Designer

• Proven experience in implementing solutions in the telecommunications or enterprise IT domains

• Deep understanding of order management processes, service modelling, and service orchestration workflows

Skills:

• Strong knowledge of IAM protocols and standards (e.g. SAML, 0Auth, OpenID Coect).

• Expertise in configuring and managing ServiceNow Enterprise Product Catalogue (EPC), including product hierarchy, bundling, and lifecycle management

• Proficiency in developing workflows and automations within Order Management (OM)

• Experience with ServiceNow scripting (JavaScript) and integration development using REST / SOAP APIs

• Knowledge of ServiceNow data structures, table relationships and system design principles.

Certifications (Preferred):

• TOGAF or other enterprise architecture certifications

• ServiceNow certifications such as Certified Implementation Specialist- OM, EPC, CSA, or CAD

• Familiarity with TM Forum standards like eTOM and SID frameworks.

Required Qualification:

Bachelor of Engineering - Bachelor of Technology (B.E./B.Tech.) - IT / CS / E&CE / MCA

With a fast-growing IT Products and Solutions company