Technical Support Specialist

Internship

Jos North, Plateau, NigeriaNGN 20,000 - 100,000/month

We're excited to announce an opportunity to join our team at Naijawebhost as a Technical Support Specialist. If you're passionate about providing exceptional customer service and have a knack for solving technical challenges, this role is perfect for you. As a Technical Support Specialist, you will play a pivotal role in ensuring our customers' online presence runs smoothly by addressing their technical queries and resolving issues promptly.

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Resume/CV*

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First Name*

Last Name*

Email*

Phone Number*

Please describe your experience with web hosting technologies and common website setups.*

Can you provide an example of a technical issue you successfully resolved for a customer in the past?

How do you manage your time when dealing with multiple customer inquiries simultaneously?*

How do you maintain professionalism and a positive demeanor when dealing with frustrated or demanding customers? Share an experience where your professionalism diffused a potentially tense customer situation.

How do you incorporate continuous learning into your routine to stay updated with evolving technologies?*

How would you approach communicating a complex technical solution to a customer who might not be tech-savvy?*