Call Center Agent

The MSSG platform consist of four specialised services solutions,EVENT SECURITY,STAFFING,RECRUITMENT AND DIRECT MARKETING,with these four solutions,MSSG is focused on providing turnkey specialised ,intergrated services to South African market.

Call Center Agent Job Responsibilities:

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Call Center Agent Qualifications / Skills:

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Education and Experience Requirements:

• High school/Grade 12.
• Previous customer service experience, especially in particular industry, preferred.