Job Description

• Providing a positive customer experience and first time resolution when assisting customers with queries and complaints.
• Liaising with internal departments in English order to resolve our customers queries.
• Responding to customer queries in a timely manner via live Chat, email and telephone.
• Using internal tools to assist and take ownership of your customer query.
• Investigating issues thoroughly and escalating queries where necessary.
• Maintaining knowledge of policies, procedures and licensing requirements.

Preferred Qualifications

• Fluent verbal and written communication in Sinhala/Tamil language.
• Good verbal and written communication skills in English.
• Passion for delivering exceptional Customer Service.
• Competent computer literacy skills.
• Effective problem solving.
• Willing to work in the Bataan,Philippines
• Willing to relocate in Philippines