Job Descriptions:

Providing a positive customer experience and first time resolution when assisting customers with queries and complaints.

Liaising with internal departments in English order to resolve our customers queries.

Responding to customer queries in a timely manner via live Chat, email and telephone.

Using internal tools to assist and take ownership of your customer query.

Investigating issues thoroughly and escalating queries where necessary.

Maintaining knowledge of policies, procedures and licensing requirements.

Willing to work/ relocate in the Philippines

Preferred Qualifications

Fluent verbal and written communication in Sinhala/Tamil language.

Good verbal and written communication skills in English.

Passion for delivering exceptional Customer Service.

Competent computer literacy skills.

Effective problem solving.