Job Description:

As a Customer Service Executive, you will play a crucial role in ensuring a seamless and delightful experience for our clients. You will handle inquiries, assist with bookings, and ensure smooth coordination of transportation services, all while adhering to Canadian time-zone hours. Additionally, we offer opportunities for promotions and career growth based on performance and contributions to the company's success.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and courteous manner. Assist clients with booking limousine services, providing accurate information about pricing, availability, and vehicle options. Coordinate with chauffeurs to schedule pickups, drop-offs, and itinerary changes as needed. Resolve customer complaints and issues promptly, striving to exceed customer expectations. Maintain accurate records of customer interactions and transactions in our database. Collaborate with the operations team to optimize service efficiency and quality.

Requirements:

Excellent communication skills in English (both verbal and written). Previous experience in customer service, hospitality, or a related field is preferred. Strong interpersonal skills with a customer-centric approach. Proficiency in using computer systems and MS Word, Excel. Availability to work flexible hours, night shifts including weekends and holidays as needed. Ability to work according to Canadian time.(Night and Day shift both)

Benefits:

Training and development opportunities to enhance your skills and career growth. Supportive and collaborative work environment. Enhance communication skills through interactions with Canadian clients. Opportunity to be part of a growing company with a reputation for excellence in luxury transportation services.