The Company

Founded in 2014, our company employs more than 900 team members and supports over 400,000 customers. With carrier-grade, metro fibre, plus fixed wireless networks across Australia, we provide high performance connectivity services for residential customers, small and medium-sized businesses, and some of Australia’s largest corporates. Since our very beginning, we’ve invested in our own network, recruited a stellar team, and focused on creating reliable and scalable products to ensure we genuinely are ‘super from the ground up’. We are Australia’s modern challenger telco and internet service provider that’s unleashing the unlimited possibilities of the internet. We are all about the experience - we're not just a utility - with a promise to be super from the ground up. We’re more tech than telco, and we deliver quality service across our consumer, business, and wholesale units.

The Role

As a leader, your role is to retain and grow the customer base by strengthening client relationships and delivering tailored solutions. You will enhance the Account Management program, ensuring value for different account types. Additionally, you will train and develop your team to improve customer service and sales skills, driving client satisfaction and revenue. By gathering feedback and analyzing sales data, you will make informed decisions to meet targets and identify growth opportunities. Your leadership will ensure consistent results while aligning with the company's strategic goals.

Key Accountabilities

• Motivate, manage and develop team members, ensuring a high level of customer satisfaction, and increased tenure of staff.
• Maintain up to date knowledge of key competitors, industry trends and products.
• Ensure effective hiring, orientation, training, development and management through performance planning and sales planning.
• Assist the Management in accurate quota and target setting.
• Lead, develop, design and implement the sales strategy for the Account Management Team.
• Meet and exceed set sales and revenue targets for new/add-on's and re-contracting business.
• Ensure team member provides accurate and reliable sales forecasts.
• Meet and exceed customer retention targets.
• Manage client requests and escalations as required.
• ·Liaise internally with other teams to ensure optimal customer experience.
• Meet with the team on a regular basis to provide feedback, support and training.

Knowledge and Skills

• Proven sales experience of 7+ years
• Ability to set own goals and self-manage.
• An ability to understand and analyse sales performance metrics.
• Strong communication, team management and effective time management skills.
• Builds positive & strong internal relationships.
• Superior problem-solving skills.
• Excellent verbal and written communication skills.
• Strong understanding of our products, services, processes, procedures and business functions.
• Strong understanding of Salesforce and Office 365.
• Proactive, enthusiastic, positive, team and customer focused.
• Competent technical knowledge in voice, data and mobile.
• Excellent coaching skills; ability to observe, evaluate, and give meaningful feedback.

Benefits

• Great Remuneration 💰
• Fleixble Work Arrangements 🏠
• Performance Bonus 🏦
• Private Health Insurance 🏥
• Paid Time Off 🌴
• Accelerated Career Growth 📚
• Latest Tech Equipment 💻
• International Exposure 🚀
• Exciting Company Events 🥳