The Company

We offer state-of-the-art, cloud-ready Revenue Cycle Management Solutions to US healthcare providers. Leveraging over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows we strive to improve cash flow, patient outcomes and enable peace of mind for healthcare professionals enabling them to focus on what they do best— providing top-quality patient care.

We are at the heart of the Healthcare Provider, always striving to offer on-demand solutions for challenges in driving quality patient outcomes while managing through ongoing increases in cost, declining revenue, increasing complexity in regulatory and compliance frameworks, administrative and HR challenges and declining patient interaction etc. We leverage the best practices based on domain expertise in other International Healthcare systems; experienced and globally distributed team and compliant, benchmark defining processes to offer back-office services and solutions that drive more cash flow, eliminate HR and Administrative burdens and increase patient focus that help providers manage their practices with more ease and peace of mind.

The Role

As the Head of Delivery, you will be responsible for ensuring the successful execution of projects and initiatives while driving efficiency, quality, and customer satisfaction. You will play a critical role in aligning project delivery with business objectives, optimizing processes, and fostering a high-performance culture within the organization.

The Shift

Work Week: Monday to Friday Shift (SL time): Straddle 3:00 PM – 12:00 AM Other Features: Full-time / US calendar applicable

Key Responsibilities

• Lead and oversee the end-to-end delivery of projects, ensuring they meet scope, timeline, and quality expectations.
• Establish and drive best practices for project execution, delivery governance, and risk management.
• Promote Agile and Lean delivery methodologies across teams, ensuring efficiency and adaptability.
• Act as the primary escalation point for delivery challenges, removing roadblocks and optimizing workflows.
• Collaborate closely with cross-functional teams, including Product, Engineering, and Operations, to align project execution with business objectives.
• Ensure effective backlog management, prioritization, and alignment with strategic goals.
• Oversee sprint planning, execution, and retrospective processes to drive continuous improvement.
• Monitor and enhance team velocity, productivity, and adherence to project timelines.
• Own and refine delivery metrics, tracking key performance indicators (KPIs) to measure project success.
• Work closely with stakeholders, providing transparency into delivery progress, risks, and mitigation strategies.
• Facilitate training sessions and knowledge-sharing initiatives to build a culture of excellence in project delivery.
• Stay updated on industry trends, emerging technologies, and delivery best practices to enhance operational effectiveness.
• Manage and mentor a team of release managers, project managers (client deliveries), and other professionals to ensure profitability.

Person Profile

• Bachelor's degree in Computer Science, Information Technology, Business Management, or Information Systems.
• 10+ years of experience in project/program management, software delivery, or a related leadership role.
• Technical acumen (experience as software engineering manager/architect) to review and question the release/feature estimates and implementation efforts to keep a check on cost.
• Strong understanding of Agile, Scrum, and other delivery methodologies.
• Proven ability to manage complex projects and ensure on-time, high-quality delivery.
• Excellent communication skills to effectively interact with team members, stakeholders, and clients
• Proficiency in project management tools such as Jira, Confluence, or similar platforms.
• Strong leadership and team-building capabilities with a focus on driving results.
• Ability to identify risks, troubleshoot issues, and implement effective solutions.
• Strong teamwork and conflict resolution skills, promoting collaboration and resolving conflicts within the project team.

Benefits

• Great Remuneration 💰
• Fleixble Work Arrangements 🏠
• Performance Bonus 🏦
• Private Health Insurance 🏥
• Paid Time Off 🌴
• Accelerated Career Growth 📚
• Latest Tech Equipment 💻
• International Exposure 🚀
• Exciting Company Events 🥳