Key Responsibilities :

• Conduct in-person visits to customers who have defaulted on unsecured loans.
• Establish and maintain a professional and respectful relationship with customers during field visits.
• Effectively communicate with customers to understand their financial situations and reasons for non-payment.
• Negotiate and arrange suitable repayment plans within established guidelines and policies.
• Maintain accurate and detailed records of customer interactions, payment commitments, and any relevant information gathered during field visits.
• Submit timely and comprehensive reports to the supervisor on a regular basis.
• Ensure compliance with all relevant laws, regulations, and company policies during the debt collection process.
• Collaborate with internal teams, including the credit department and legal advisors, to coordinate and facilitate the debt recovery process.
• Address customer inquiries and concerns professionally, offering assistance and guidance where possible.
• Provide accurate information regarding payment options and terms.

Key Requirements :

• Proven experience in debt collection, preferably in the Fintech industry.
• Familiarity with unsecured loan products and the debt recovery process.
• Possessing a valid riding /driving with license with a bike is a must.
• Strong communication & interpersonal skills in English & Sinhala. (Verbal Proficiency in Tamil would be a definite advantage)
• High level of integrity and commitment towards the company and self.
• Resilience and ability to handle challenging situation.
• Empathy and understanding when dealing with customers.
• Strong negotiation and communication skills.
• Ability to work independently and manage time effectively.